Q&A
What kind of paper do you print on?
We print on microporous photo paper with a satin finish (250 g) and PE film on both sides.
The paper has excellent color rendering and is also FSC®-certified.
What types of artwork themes do you offer?
In our online store, you’ll find a variety of themes, including nature, abstract, black and white, and our exclusive collections available only on our website. Explore all our categories in the menu.
Do you offer frames?
Currently, we do not offer frames; we only provide the prints.
How do you package your products?
Our posters are neatly and safely packaged in specially designed packaging.
Different packaging is used depending on the size of the poster and the country where the item is produced and shipped. Our standard packaging for posters includes:
-Flat packaging for posters up to A4 size
-Tubes for posters larger than A4
Some exceptions include:
-Mailing tubes in the following countries: DK, DE, NO, CH, FR, UK, AU, SG, NL, BE, AT
-Triangular/rectangular tubes in the US, Canada, and Brazil
How long should I expect the delivery time to be?
We typically ship your order on the same weekday it was placed or the following weekday. Our goal is to keep the delivery time within 4-12 business days. Please note that delivery times to other parts of the world may be longer.
Can I return my order?
We currently do not support returns because the products you order are personalized and made specifically for each order. However, we want you to be satisfied with the quality of the products you receive. If you are not satisfied with the quality of a product, please get in touch with us within 30 days of receiving the item, and we will do everything we can to investigate and find a solution.
If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to you as quickly as possible. We would much rather fix any problems and send a replacement order to ensure you are happy with your purchase.
What do I do if my order has been damaged?
If any prints arrive damaged, please contact us via email as soon as possible. Include images of the damaged items, and we will promptly send you a replacement package.
I cannot pay for my order
If you are experiencing issues with payment, please contact us as soon as possible. Let us know which payment method you are trying to use so we can help resolve the issue.