Limited Time: 20% Off All Prints
Free worldwide shipping on orders over $69
Delivery 4-12 business days
At Print Studio, we strive to ensure you are fully satisfied with the quality of our products. If you are not satisfied with the product quality, please contact us within 30 days of receiving the item. We will investigate and provide a solution to meet your satisfaction.
If our quality assurance team validates your claim, we will send a complimentary replacement order as quickly as possible. If a replacement is not feasible or if you cannot wait for a new order to arrive, please indicate that when you reach out to us, and we will process a refund.
We use the same print machines, paper types, and processes as our print partners to minimize color variations. However, printing is a chemical process, and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result, including:
– Machine type
– Machine settings
– Paper types
– Humidity in the room
– When the machine was last cleaned
Color variations within acceptable tolerance levels are not covered under our quality guarantee.
If you receive defective or damaged products not caused by the provided content, we will cover the costs of a new order. This includes:
– Damage to the delivered products
– Errors in the number or quantity of the delivered products
– Lack of quality in the delivered product
Due to the personalized nature of our products, we do not support returns. Each product is made specifically for each order. If you wish to submit a new order, you will be liable for the costs of the new order.
For packages lost in transit, please contact us within 30 days from the estimated delivery date. We will be happy to send a replacement order on your behalf.
For orders returned to the sender, please place a new order and contact us so we can report the problem and arrange for the product price to be refunded for the new order. You will only pay for the shipping of the new order.
Orders may be returned to the sender for the following reasons:
– Wrong Address: If the provided address is insufficient, the shipment will be returned and safely disposed of. For a new order with an updated address, you will be liable for the costs.
– Rejected by the Recipient: If the shipment is rejected during delivery, it will be returned and safely disposed of. For a new order with an updated address, you will be liable for the costs.
– Unclaimed: If the order is unclaimed and returned, please place a new order and contact us. We will arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).
If you have any questions about our Return Policy, please contact us here.